Terms of service.

These Terms of Service are the agreement between you and Forceplay OÜ for the use of PostQueen: the website postqueen.ai, the app at app.postqueen.ai, and our public API and MCP server. Please read them before you sign up. The Privacy Policy, the Cookie Policy and the Trust & Safety rules also apply.

1. Who we are

PostQueen is operated by Forceplay OÜ, a private limited company registered in Estonia under registry code 17013892, VAT number EE102906853, at Narva mnt 5, Kesklinna linnaosa, Tallinn 10117, Estonia. You can reach us at support@postqueen.ai. By creating an account, starting a trial or using the service, you agree to these Terms. If you use PostQueen for an organization, you confirm that you may bind it, and “you” includes that organization.

2. Consumers and business customers

A consumer is a person who uses PostQueen mainly for purposes outside their trade, business, craft or profession. Everyone else is a business customer. Some sections apply only to one of the two, and say so. If you are a consumer, nothing in these Terms takes away the rights that the consumer protection law of your country gives you and that cannot be waived by contract.

3. The service

PostQueen is a social media scheduler. You connect social accounts, write posts or ask the AI features for drafts, review them, and put them on a calendar. PostQueen publishes them on your behalf at the times you choose, through each network’s official API wherever the network has one, and shows you how they performed. Plans also include team workspaces, a public API, webhooks and an MCP server for AI assistants, within the limits of each plan.

Which networks you can connect depends on each network’s own approval of our app and on its API. The Add Channel screen in the app shows what is available to you.

4. Your account

• You must be at least 16 years old.
• Give accurate information, keep your sign-in details and API keys secret, and tell us at once at support@postqueen.ai if you think someone else is using your account.
• You are responsible for what happens under your account, including the actions of teammates you invite and of any assistant, script or app you give an API key or OAuth approval.
• Workspace admins manage billing, team members and API keys.
• We email you about your account, your plan and your posts. Now and then we also send customers product news about new features and improvements. You can turn it off in Settings, then Notifications, or from any of those emails in one click. How we use your email address is explained in the Privacy Policy.
• You can delete your account at any time. See Delete My Account.

5. Free trial

• Every plan starts with a 7-day free trial on the plan you pick. A payment card is required to start it, and nothing is charged that day. Your bank may show a small temporary authorization while Stripe checks the card; it is released and never charged.
• When the trial ends, your plan starts and the card is charged the plan’s monthly or yearly price plus any tax, unless you cancel before then. Cancel during the trial and you are never charged.
• During the trial you have the plan’s channels and features, except that connecting X, Seedance video generation and the in-app AI Copilot unlock when the paid plan begins. You can end the trial early in the app to start the paid plan and unlock them at once.
• There is one free trial per customer, per email address and per payment card. A trial needs a debit or credit card: a prepaid card or another payment method cannot start one, but can pay for a plan without a trial. A social account that was already connected to another PostQueen account can only be added during a trial if you end the trial early.

6. Plans, prices and taxes

Plans, prices and limits are shown on the pricing page and in the app. Prices are in US dollars and do not include VAT or sales tax. Where tax applies, it is calculated from your location and shown to you, together with the total, before you pay. If you buy as a business and give a valid VAT number, VAT may be handled under the reverse charge rules. Your bank may charge its own fees for paying in US dollars. Invoices are issued by Forceplay OÜ and emailed for every charge.

Plan limits include the number of channels and webhooks, whether team members are included, and monthly AI image and video generations. Generation quotas reset every month, on yearly plans too, and unused ones do not carry over. Each network and our API also apply rate limits.

Some offers in the app are one-time payments, such as a founding member plan. The offer screen states what it includes and when it is charged.

7. Billing, renewal and plan changes

• Paid plans are billed in advance, monthly or yearly, through Stripe, and renew automatically at the end of each period until you cancel. Each renewal is charged to your card on file.
• You can change plan at any time on the Billing page. An upgrade, or a switch from monthly to yearly, is charged the prorated difference straight away and applies once that charge is paid. A downgrade, or a switch from yearly to monthly, applies when the period you already paid for ends: you keep your current plan until then, and nothing is charged or credited for the change. Downgrading can switch off channels or team members above the new plan’s limits.
• If a payment fails, we tell you and Stripe retries it for a while. If it still cannot be collected, the plan ends and posts scheduled after that are not published. If the first charge after the trial fails, the account is paused at once: the app, the API and MCP stop working for it and scheduled posts are not published, but your channels, posts and settings are kept. Paying the open invoice brings everything back. If it stays unpaid after Stripe’s retries, the plan ends.
• If we change the price of your plan, we tell you by email at least 30 days before it applies. The new price applies from your next renewal after that, and you can cancel before it does.

8. Cancellation

Workspace admins can cancel at any time on the Billing page in the app, with no email or call needed. The plan stays active until the end of the period you already paid for, and nothing more is charged. You can undo it with Reactivate subscription before the period ends. A plan whose last payment failed, or a founding member plan that is still in its trial, ends at once when you cancel it. Deleting your account also cancels the plans of the workspaces you own. When a plan ends, its channels are switched off and scheduled posts stop publishing, but your data stays until you delete it or your account.

9. Refunds

Charges are not refunded automatically, and the app does not issue refunds. This covers monthly, yearly and one-time charges, and the first charge after the trial. The free trial is there so you can try PostQueen before you pay, and if you cancel before it ends you are never charged. When you cancel a paid plan, it does not renew and stays active until the end of the period you already paid for, as section 8 describes. If you want a refund, write to us through the contact page or at support@postqueen.ai from the address on the account, and include the invoice number. We look at every request and answer it. We always refund where the law or these Terms give you a right to it, for example under your right of withdrawal in section 10, if the service is not as described, or if we end your plan without your fault. We refund to the original payment method through Stripe, and banks usually show it within 5 to 10 business days. Your statutory rights are never affected.

10. Right of withdrawal for consumers

If you are a consumer in the EU, the EEA or the United Kingdom, you can withdraw from your contract within 14 days without giving any reason. The 14 days start on the day you sign up for a plan, which is the day the trial starts. To withdraw, send us a clear statement of your decision by email to support@postqueen.ai. You can use the model form below, but you do not have to. Sending it before the 14 days end is enough.

If you withdraw, we refund everything you paid under the contract, with no deduction for the days you used the service, within 14 days of receiving your statement, to the original payment method. The 14 days include the 7-day trial, so if you withdraw after your first charge but before the 14 days end, that charge is refunded in full. The service ends when we confirm your withdrawal.

Model withdrawal form:

To Forceplay OÜ, Narva mnt 5, Kesklinna linnaosa, Tallinn 10117, Estonia, support@postqueen.ai: I hereby give notice that I withdraw from my contract for the PostQueen service. Plan and date of sign up: ... Name: ... Address: ... Email address of the account: ... Date: ...

Business customers do not have a right of withdrawal.

11. Connected networks and third-party services

You authorize PostQueen to access the accounts you connect and to publish what you schedule to them. You must follow the terms and policies of every network you connect, including their rules on spam, authenticity and automation. Your use of those networks is governed by their terms, for example Meta’s Terms of Service and the Instagram and Threads terms, the TikTok Terms of Service and the X Terms of Service. If you connect YouTube, you agree to be bound by the YouTube Terms of Service (opens in a new tab), and Google’s use of data is described in the Google Privacy Policy (opens in a new tab).

Networks can change their APIs, limit what apps may do, refuse a post or suspend an account, and those decisions are theirs. We cannot control them and are not responsible for them, but we will tell you when a change affects your plan in a way that matters. Other third-party services you connect, such as an AI assistant, a webhook address or a media tool, are governed by their own terms.

12. Your content

You keep all rights to the content you create or upload. You give us a non-exclusive, worldwide, royalty-free licence to host, store, copy, process, adapt (for example resize, convert or compress media for a network) and transmit it, and to publish it to the accounts and at the times you choose, only as needed to provide PostQueen to you. The licence ends when the content is erased, except for copies in backups until they are replaced and for what was already published to a network. We do not use your content to train AI models and we do not use it to promote PostQueen without your permission.

You confirm that you have the rights to everything you publish, and that it does not infringe anyone’s rights or break the law. If your content contains personal data about other people, you are responsible for having a lawful basis to use it. If you send us feedback or ideas, we may use them without owing you anything.

13. AI features

AI drafts, images, videos and answers are generated automatically and can be wrong, incomplete, out of date, or similar to content others receive. They are suggestions. Review them before you schedule or publish, because you are responsible for every post that goes out from your account. PostQueen does not add a separate approval step on top of scheduling: a scheduled post publishes at its time unless you edit it, move it or pull it back to draft first.

As between you and us, you own what the AI features generate for you, to the extent the law allows. Do not use them to create unlawful, infringing or deceptive content. Label AI-generated or edited images, video or audio where the law or a network’s rules require it. Our AI providers’ own usage rules also apply to what you ask them to produce.

14. Acceptable use

You may not use PostQueen, or instruct any assistant or script to use it, to:

• Publish content that is illegal, infringes someone’s rights, or is hateful, harassing, violent or sexually exploitative.
• Send bulk spam or unsolicited commercial messages.
• Manipulate platforms, run bot farms, create inauthentic engagement or impersonate others.
• Mislead people, including with AI-generated content presented as real.
• Evade plan limits, free trial rules or the networks’ rate limits.
• Scrape networks in ways they forbid, or use data from them beyond what their terms allow.
• Upload malware, or try to breach, overload, probe or reverse engineer the service.
• Resell or share access to PostQueen without our written agreement.

More detail is on Trust & Safety.

15. Illegal content, notices and our contact points

Our single point of contact for users, for authorities of the EU member states, the European Commission and the European Board for Digital Services under the Digital Services Act (Regulation (EU) 2022/2065) is support@postqueen.ai. Authorities can write to us in Estonian or English, and users in English.

Anyone can tell us about content on PostQueen they believe is illegal, for example in a public preview link, by emailing support@postqueen.ai. Please include:

• why you believe the content is illegal;
• exactly where it is, such as the link, and anything else that helps us find it;
• your name and email address, unless the report concerns child sexual abuse material;
• a statement that you believe in good faith that your report is accurate and complete.

We confirm receipt, review the notice diligently and objectively, and tell you what we decided and how to contest it. We do not use automated tools to decide on notices or to moderate content; a person reviews each case.

When content or conduct breaks the law or these Terms, we may remove or disable access to the content, stop scheduled posts, revoke API keys or OAuth approvals, or suspend or close the account. Unless the law forbids it, we tell the affected user what we did, why, and on which basis, and how to challenge it. You can challenge any such decision by replying to it or writing to support@postqueen.ai; a person reviews it again and we reverse it if it was wrong. You can also go to court. We report information giving rise to a suspicion of a criminal offence involving a threat to someone’s life or safety to the competent authorities.

16. Suspension and termination

You can stop using PostQueen and delete your account at any time. We may suspend or close an account, with notice and reasons where the law and the circumstances allow, if it breaks these Terms, Trust & Safety or a connected network’s terms, if it is used for illegal activity, if payment cannot be collected, or if a network or an authority requires us to stop a use. We may also end the service for everyone with at least 60 days’ notice. If we close your plan without your fault, we refund the unused part of any prepaid period. Before a planned closure, we give you a reasonable chance to get a copy of your data.

17. Availability, support and changes to the service

We work to keep PostQueen available and to fix problems quickly, but self-serve plans come without an uptime guarantee, and maintenance or a network’s outage can interrupt publishing. Support is by email at support@postqueen.ai.

We improve PostQueen over time and may change or remove features. If a change reduces what your plan includes in a way that matters, we tell you at least 30 days in advance, and you can cancel and receive a refund of the unused part of any prepaid period. If you are a consumer, you have the statutory right to a service that matches its description and works as promised, and if it does not, to have it fixed, or to a price reduction or refund.

18. Our intellectual property

PostQueen, its software, name, logo and website belong to Forceplay OÜ or its licensors. While your account is active we give you a personal, non-transferable right to use the service under these Terms. Nothing in these Terms transfers our intellectual property to you.

19. Liability

Nothing in these Terms limits liability for death or personal injury, for fraud, for intentional breach or gross negligence, or any other liability that cannot be limited by law.

If you are a consumer, we are liable to you as the law of your country provides, and nothing else in this section applies to you.

If you are a business customer, and to the extent the law allows, we are not liable for indirect or consequential loss, lost profits, revenue, data or goodwill, or for what a network does to your accounts or posts, and our total liability for all claims in any 12 months is limited to the amount you paid us in the 12 months before the claim arose. The service is provided to business customers “as is”, without warranties beyond those in these Terms.

20. Your responsibility to us (business customers)

If you are a business customer, you will compensate us for reasonable costs and losses caused by claims from third parties that arise from your content or from your breach of these Terms or the law.

21. Changes to these Terms

We may update these Terms, for example when the service or the law changes. We will post the new version here with a new date, and for changes that matter to you we will email you at least 30 days before they take effect. If you do not agree, you can cancel before then, and we refund the unused part of any prepaid period. If you keep using PostQueen after the date, the new Terms apply.

22. Governing law and disputes

These Terms are governed by the laws of Estonia. If you are a consumer, you also keep the protection of the mandatory rules of the country where you live, and you may bring a claim in the courts of that country or of Estonia; we can bring a claim against you only in the courts of the country where you live. For business customers, the Harju County Court (Harju Maakohus) in Tallinn has exclusive jurisdiction.

Please contact us first at support@postqueen.ai; we try to resolve every complaint within 30 days. If you are a consumer and we cannot agree, you can apply free of charge to the Consumer Disputes Committee (Tarbijavaidluste komisjon) at the Consumer Protection and Technical Regulatory Authority (TTJA), Endla 10A, 10122 Tallinn, Estonia, email avaldus@komisjon.ee, ttja.ee (opens in a new tab). Consumers in another EU country can also get free help from the European Consumer Centre in their country.

23. General

These Terms, with the documents they refer to, are the whole agreement between you and us about PostQueen. If a part is found invalid, the rest remains in force. If we do not enforce a right at once, we have not waived it. You may not transfer these Terms without our consent; we may transfer them to a successor of our business, and you keep all your rights. Neither of us is responsible for delays caused by events beyond reasonable control. These Terms are written in English, which is the language of the contract.

24. Contact and company information

• Company: Forceplay OÜ
• Service: PostQueen
• Registry code: 17013892 (Estonian Business Register)
• VAT number: EE102906853
• Registered address: Narva mnt 5, Kesklinna linnaosa, Tallinn 10117, Estonia
• Email: support@postqueen.ai